To cancel your shinyapps.io account, or to downgrade from a higher subscription to a lower subscription (https://www.shinyapps.io/#pricing), you will need to make sure your account meets the entitlements of the plan you are downgrading to. As noted in the user guide, here is how to return to the Free plan:
- Archive all but 5 applications
- Archive, or make public, any private applications
- Reduce the size of your Application Instances to Large or smaller
- Remove all additional users from the Account (Pro only)
If you receive an error, your account likely does not match the Free or lower subscription entitlements. Please note that account changes, including downgrades and cancelations, can only be made from the account owner's dashboard.
Below is a list of the following errors you may receive and how to resolve them:
Unable to change subscription type. You have exceeded the maximum number of applications allowed for the 'free' subscription type.
You will need to archive all but 5 applications in your account to downgrade to the free plan: https://docs.posit.co/shinyapps.io/guide/applications/#archiving-your-application.
You can also delete your application(s) entirely by following these instructions: https://docs.posit.co/shinyapps.io/guide/applications/#deleting-your-application.
Unable to change subscription type. You have at least one application with authentication enabled, however this feature is not supported by the 'free' subscription type.
On the free tier, all of your applications need to be set to Public. You can read how to update your application(s) privacy settings here: https://docs.posit.co/shinyapps.io/guide/authentication_and_user_management/.
Unable to change subscription type. You have exceeded the maximum number of custom domains allowed by the 'free' subscription type.
As noted in the user guide, you should be able to navigate to the Account > Domains section of the UI to see your custom domains. On the right side of each one, there is a Remove box like below:
Alternatively, if that doesn't work, you may need to go into each individual app and click on the URLs section at the top. This will then show you one or two URLs, depending on whether you have a custom domain configured.
Unable to change subscription type. You have at least one application with an instance type that is not supported by the 'free' subscription type.
Your application instances need to be set to Large or smaller. You will need to click on your applications and update the instance size as applicable.
Your instance size is available to view once you have clicked on the application; it is highlighted in the Overview box. To lower it, click on the Settings tab and change the size to large:
Unable to change subscription type. You have at least one application with more instances than allowed by the 'free' subscription type.
You will need to click on each of your applications to find any using more instances than allowed by the plan you are moving to and update the instance size as applicable.
| Free | Starter | Basic | Standard | Professional | |
| Max Application Instances (per application) | 1 | 1 | 3 | 5 | 10 |
Unable to change subscription type. You have at least one application with and idle timeout greater than allowed by the 'basic' subscription type.
The Standard and Professional plans allow for an idle timeout limit of up to 480 seconds. All other plans have a maximum limit of 60 seconds.
Unable to change subscription type. You have exceeded the maximum number of account users allowed by the 'free' subscription type.
The Professional plan is the only plan that allows for additional members in the account. You will need to remove all additional members by clicking on the trash icon next to their name on the Account > Members page:
If you believe you have followed all these steps correctly and are still receiving an error or are unable to cancel, please feel free to contact our support team at support@posit.co.