Shinyapps.io Purchasing Guide

This article gives you a side-by-side comparison of our shinyapps.io plans and answers some of the most common questions customers have when purchasing, including the initial questions "What tier shinyapps.io subscription is right for me? " or "Is shinyapps.io right for me?"

The information between the different tiers is available on our website: https://www.shinyapps.io/#_pricing. Please note there are currently no discounts available for academic, SMB, or non-profit pricing for shinyapps.io. That said, academic institutions can receive discounted or free subscriptions to our other professional products; see here:https://posit.co/pricing/academic/.

Since shinyapps.io is designed to be a self-service, auto-renewing platform. It can be purchased in yearly or monthly subscriptions currently and will be charged to the credit card retained on file through the duration of the subscription. (Can I pay for a shinyapps.io subscription via another method besides a credit card? & Can I purchase multiple months/years of shinyapps.io?)

The user guide outlines the plan types here: https://docs.posit.co/shinyapps.io/billing-and-account-management.html#plan-types

If you have questions about how the active hours are calculated, you could refer to this article: What is an “Active Hour” for shinyapps.io?

Information on the Authentication offered by the Standard and Professional plans is available in the user guide here: https://docs.posit.co/shinyapps.io/guide/authentication_and_user_management/index.html 

Only the professional plan allows for account sharing between up to 25 members. More information is available here on adding members to the account; note there is a difference between a member of the account and a user of the application: https://docs.posit.co/shinyapps.io/guide/billing_and_account_management/#adding-members-to-an-account  

The professional plan is also the only plan that allows for custom domains, which you can read more about here: https://docs.posit.co/shinyapps.io/guide/applications/#custom-domains and Can my ShinyApps.io custom domain use SSL?

For information on what configuration options are available, including timeouts, instance memory and quantity, etc.; please see the user guide, here: https://docs.posit.co/shinyapps.io/applications.html#applications 

See these articles for additional details on worker, connection & instance behavior: https://shiny.posit.co/r/articles/improve/scaling-and-tuning/ 

And scoping objects in your app code: https://shiny.posit.co/r/articles/improve/scoping/ 

This section of the users' guide provides more information on security and compliance in the service: https://docs.posit.co/shinyapps.io/guide/security_and_compliance/index.html. Additional FAQs here: How secure is shinyapps.io? and here: How secure is my app on shinyapps.io when deployed?. We do not currently run third-party security audits on shinyapps.io. If you would like to run your own tests against the service, please notify us at security@posit.co, and we would be happy to discuss your plans.

Additionally, our FAQ on GDPR-related questions is here: https://posit.co/about/posit-and-the-gdpr-what-you-need-to-know/, and our privacy policy is here: https://posit.co/about/privacy-policy/ 

shinyapps.io runs within AWS so the infrastructure is certified, but the service itself is not audited against any "security compliance regimes". We are not HIPAA-compliant, and we do not encrypt data at rest.

To customize your invoice when purchasing, please review this article: How do I customize my shinyapps.io invoice?

If you are tax-exempt, please note the step outlined here: How do I set my shinyapps.io account as Tax-Exempt?

It may also be worth reviewing this support article, as in the review of the two products, you may find your needs are better met by Posit Connect: What is the difference between Posit Connect and shinyapps.io?

If you have any further questions before purchasing, please feel free to reach out to us at support@posit.co.