This article gives you a side-by-side comparison of our shinyapps.io plans and answers some of the most common questions customers have when purchasing, including the initial questions "What tier shinyapps.io subscription is right for me? " or "Is shinyapps.io right for me?"
| Free | Starter | Basic | Standard | Professional | |
| Applications | 5 | 25 | Unlimited | Unlimited | Unlimited |
| Active Hours | 25 | 100 | 500 | 2,000 | 10,000 |
| Max Application Instances | 1 | 1 | 3 | 5 | 10 |
| Max Workers per Instance | 1 | 1 | 10 | 10 | 10 |
| Account Member Max | n/a | n/a | n/a | n/a | 25 |
| Max memory | 1GB | 1GB | 8GB | 8GB | 8GB |
| Deployment Bundle size | 1GB | 1GB | 5GB | 5GB | 5GB |
| Authentication | n/a | n/a | n/a | X | X |
| Custom Domains | n/a | n/a | n/a | n/a | X |
| Premium Email Support | n/a | X | X | X | X |
The information between the different tiers is available on our website: https://www.shinyapps.io/#_pricing. Please note there are currently no discounts available for academic, SMB, or non-profit pricing for shinyapps.io. That said, academic institutions can receive discounted or free subscriptions to our other professional products; see here:https://posit.co/pricing/academic/.
Since shinyapps.io is designed to be a self-service, auto-renewing platform. It can be purchased in yearly or monthly subscriptions currently and will be charged to the credit card retained on file through the duration of the subscription. (Can I pay for a shinyapps.io subscription via another method besides a credit card? & Can I purchase multiple months/years of shinyapps.io?)
The user guide outlines the plan types here: https://docs.posit.co/shinyapps.io/billing-and-account-management.html#plan-types.
If you have questions about how the active hours are calculated, you could refer to this article: What is an “Active Hour” for shinyapps.io?
Information on the Authentication offered by the Standard and Professional plans is available in the user guide here: https://docs.rstudio.com/shinyapps.io/authentication-and-user-management.html.
Only the professional plan allows for account sharing between up to 25 members. More information is available here on adding members to the account; note there is a difference between a member of the account and a user of the application: https://docs.rstudio.com/shinyapps.io/billing-and-account-management.html#adding-members-to-an-account.
The professional plan is also the only plan that allows for custom domains, which you can read more about here: https://docs.rstudio.com/shinyapps.io/applications.html#custom-domains and Can my ShinyApps.io custom domain use SSL?
For information on what configuration options are available, including timeouts, instance memory and quantity, etc.; please see the user guide, here: https://docs.posit.co/shinyapps.io/applications.html#applications
See these articles for additional details on worker, connection & instance behavior: http://shiny.rstudio.com/articles/scaling-and-tuning.html
And scoping objects in your app code: https://shiny.rstudio.com/articles/scoping.html
This section of the users' guide provides more information on security and compliance in the service: http://docs.rstudio.com/shinyapps.io/security-and-compliance.html. We do not currently run third-party security audits on shinyapps.io. If you would like to run your own tests against the service, please notify us at security@rstudio.com, and we would be happy to discuss your plans.
You can find information about shinyapps.io security here: http://docs.rstudio.com/shinyapps.io/security-and-compliance.html, and additional FAQs here: How secure is shinyapps.io? and here: How secure is my app on shinyapps.io when deployed?.
Additionally, our FAQ on GDPR-related questions is here: https://www.rstudio.com/about/rstudio-and-the-gdpr-what-you-need-to-know/ and our privacy policy is here: https://www.rstudio.com/about/privacy-policy/.
shinyapps.io runs within AWS so the infrastructure is certified, but the service itself is not audited against any "security compliance regimes". We are not HIPAA-compliant, and we do not encrypt data at rest.
To customize your invoice when purchasing, please review this article: How do I customize my shinyapps.io invoice?
If you are tax-exempt, please note the step outlined here: How do I set my shinyapps.io account as Tax-Exempt?
It may also be worth reviewing this support article, as in review of the two products, you may find your needs are better met by Posit Connect (f/k/a RStudio Connect): What is the difference between RStudio Connect and shinyapps.io?
If you have any further questions before purchasing, please feel free to reach out to us at support@posit.co.
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