Overview

Severity levels measure the impact an incident has on your business.  The severity ranking is from SEV 1 (severity 1) to SEV 3 (severity 3), where SEV 1 is a critical incident and SEV 3 is a minor incident.

Severity Levels Defined

SEV 1 is a critical incident with a high impact on the business.

This could be a situation where a service is down for all users.

SEV 2 is a major incident with a significant impact on the business.

This could be a situation where a significant part of the core functionality is not-working or when a service is unavailable for a subset of users

SEV 3 is a minor incident with a low impact on the business.

This could be a situation where an issue causes a slight inconvenience to the user or users, but doesn't influence any major functions.