If you need to send a large diagnostic report to Posit Support, it is advisable to compress the file to reduce its size and transmission time, particularly if you are facing attachment size limitations. Below are the instructions for compressing your file before uploading it to our support portal.
We support compressed tarballs and standard zip files.
To compress a diagnostics report on your Posit server, please run the following - adjusting the filename as needed:
tar czf diagnostics-report-[ID].tar.gz diagnostics-report-[ID].txt
For example:
tar czf diagnostics-report-rswhost-221003123229.tar.gz diagnostics-report-rswhost-221003123229.txt
Please then attach the resulting .tar.gz file to your ticket.
If the compressed diagnostics report is still too large to send, then please use our dedicated Support Upload tool here: https://posit-support.shinyapps.io/upload/
Please let us know in your ticket if you have uploaded any files using this tool.