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Posit Workbench Server will not start

Nathan Stephens
  • Updated

If Posit Workbench will not start after installation, please reference the following. If you are a pro-customer, you may also choose to contact professional support. When creating a support ticket make sure to include system information and a general description 

1. Verify the installation

You are able to verify the installation as described in the Admin Guide:

https://docs.posit.co/ide/server-pro/job_launcher/troubleshooting/verify-installation.html#running-a-test-to-verify-your-installation-and-configuration

2. Check requirements

Posit requires a previous installation of R version 3.0.1 or higher. If you’re using openSUSE/SLES you also need to install the libgfortran43.

$ sudo zypper install libgfortran43

3. Check where R is installed

Posit Workbench automatically scans for versions of R as described in the admin guide: 

https://docs.posit.co/ide/server-pro/r/installing_r.html#recommended-installation-directories

 

4. Check building R from source

If you build R from source, ensure that you have the build dependencies required for R and that you configured the build with –enable-R-shlib. 

 

5. Check firewall and proxy settings

You can check Firewall and Proxy settings as described in the Admin Guide:

https://docs.posit.co/ide/server-pro/access_and_security/network_port_and_address.html#configuring-a-custom-http-port

 

6. Restart the server

After making changes to the server or upgrading the version of R, you will need to restart the server with the following:

$ sudo rstudio-server restart

General guidelines for submitting support tickets/getting additional help

Posit Workbench Pro Customers:

If you require additional help please refer to our Admin Guide for details:

https://docs.posit.co/ide/server-pro/getting_started/support.html 

 

Open-source users:

If you are still unable to start Workbench, open a new discussion and provide any relevant details as noted below:

System information

  • Version of Posit
  • Output from sessionInfo() in standard R console

Error information

  • General description
  • Error messages
  • Log files (See here)
  • Attempted steps taken to fix
  • Have you successfully launched Workbench in the past?

 

 

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