How To upload files larger than 20MB to support

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Wladimir de Masi, Jr.
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Support tickets and emails have a file size limit that can prevent you from sending files to RStudio support.

 

In order to have a bigger file size limit, RStudio made available the following URL where files up to 250Mb can be uploaded to support.

http://apps.rstudio.com/SupportUpload/


Instructions:

  • Access http://apps.rstudio.com/SupportUpload/
  • Insert your ticket ID  in the field "Ticket #"
  • Select option "Browse"
  • Select your zipped file and click on Open.

PS: The upload will be complete as soon as the option "open" is selected.

 

After uploading the file, you can communicate with your support representative in the ticket, so the troubleshooting can continue. 

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