How do I give my application on access to my remote database?


If your database is behind a firewall, here are the IP addresses you will want to whitelist.

Giving access to a database on Amazon:

If your database is on Amazon, you'll need to whitelist the IP addresses. To do that:

  1. Log into your Amazon AWS console
  2. If your database is in EC2-VPC, click on the VPC Dashboard under the Database section. If your database is in EC2-Classic, click the EC2 Dashboard under the Compute section.
  3. Navigate to the Security Groups tab
  4. Select the security group you want to allow access to
  5. At the bottom, choose Inbound Rules and click Edit
  6. Click Add another rule
  7. Choose the type of connection you want to allow, the port range, and enter the IP addresses above. Note that you will have to add them as CIDR blocks - for instance -
  8. Note that you will have to add a rule for each IP address, so follow steps 6-7 for each IP address given above. 
  9. Once you've finished adding each IP address, click Save.


  • Avatar
    Stephen Ethier

    Have there been recent updates to ip addresses that need to be white listed? I notice today that I'm experience a problem I experienced a few months ago, which I solved then by including a new ip address in the white list.

  • Avatar
    Cecil Singh

    Hi Stephen, you can find the IP addresses that you will need to whitelist on the following link:

    These IP addresses shouldn't change as they are static. Are you still experiencing issues? If so, it would be worth raising a ticket with our support team here: